Work From Home Jobs Uk – Creator Manager IN Cambridge, UK

Overview

Position Title:Creator Manager

Company:LinkedIn

Location:Cambridge, UK

Job Description:

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

Responsibilities:

• Drive support readiness for new products and features by supporting GTM teams and process.
• Utilise advanced technical troubleshooting to verify unexpected product behavior. As needed, escalate new issues to Technical Service Managers as quickly as possible for further review, validation, and analysis.
• Cultivate and maintain an in-depth understanding of Linkedin’s product technology, architecture and implementation.
• Guide, or perform design and implementation of, new support, productivity or investigation tools to increase efficiency for the technical support process
• Work directly with Advertisers and Sales to drive client success by providing solutions and recommendations.
• Collaborate with Engineering and Global Customer Organisation to prioritise and manage escalated issues on behalf of our internal and external customers.
• Attend key regional stakeholder meetings to continually provide awareness of new and ongoing issues as well as product changes.
• Report on product quality and feedback escalation trends, top issues, and improvement initiatives.

Requirements:

• Background in interacting with diverse groups of technical and non-technical individuals
• Experience working in a cross-functional environment across multiple countries.
• Customer communication soft skills with the ability to capture customer requirements, handle and resolve customer conflicts using various modes of communication.
• Excellent oral and written communication skills and be able to effectively convey complex subjects to both technical and non-technical audiences at all levels.
• Experience with troubleshooting technical issues using browser-based developer tools.