Overview

Position Title: Service Delivery Advisor

Company: TSB Bank

Location: Bolton, UK

Job Description:

We’re looking for people who are passionate about providing a brilliant customer experience and helping local businesses to thrive.

Responsibilities:

  • Responsible for providing analysis and insight into the portfolio’s Credit Risk profile and its impact on Impairment and wider business
  • Design and deliver enhancements to credit risk strategies to achieve the right outcome for our customers
  • Generation of key management information to support business direction setting and ensure Risk Appetite goals are met
  • Use tools such as SAS and Excel at an advanced level to manipulate and interrogate data from a wide variety of large datasets
  • Apply commercial acumen to interpret results and produce actionable recommendations to optimise how we deal with risk

Requirements:

  • Provide a brilliant customer experience by building a great relationship and adding that human touch to every conversation
  • To treat our customers like individuals by getting to know them and their business
  • Support our business banking customers when they call by providing prompt help and expert advice

About TSB Bank

We offer friendly, honest and convenient banking that’s designed to meet our customers’ needs, not just ours. It’s what makes us different – that and our commitment to the communities we serve. We want to make banking better for everybody.