Overview

Position Title: Service Centre

Company: Wickes

Location: King’s Lynn, United Kingdom

Job Description:

We are looking to recruit a Service Centre Coordinator to join our Corrective Action Team to effectively support the DIFM (Do It For Me) proposition across all aspects of corrective action; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.

Responsibilities: 

  • Maintain communication with both internal and external stakeholders throughout the corrective action process to ensure they are fully informed
  • Allocate corrective action in a timely manner to meet defined targets and provide advice about completion of work
  • Ensure that fitters are provided with all relevant details at allocation stage and that any instructions are issued in a timely manner
  • Liaise with colleagues and stakeholders at key points in the process to ensure there are no delays and that the proposed completion dates are met
  • Invoke the supplier escalation process at the appropriate point to maintain pressure on internal customers, third party suppliers, our store network and distribution teams in order to deliver on time
  • Maintain accurate timely and detailed records including input to the central database functions
  • Process requests to amend or cancel required works as deemed appropriate
  • Attend regular service review meetings focussed on continuous improvement across the department
  • Track ongoing installations and report progress to management, producing timelines as required
  • Resolve queries raised by internal and external customers relating to any payments,order progression or completion

Reqirements:

  • Experience of having worked within the Services Sector during the last 18 months or within a similar role
  • Proven track record of working in the delivery of high quality customer service
  • Ability to work collaboratively in a fast-changing and flexible environment
  • Have used multiple IT systems
  • Using own initiative, working at pace to tight deadlines
  • Working across different teams and understanding a variety of roles and responsibilities
  • Taking ownership of own streams whilst demonstrating flexibility when required

About Wickes

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small.