Overview
Position Title: Cyber Protect Email Gateway Engineer
Company: Santander UK
Location: Milton Keynes, UK
Job Description:
Here at Santander Global Technology & Operations we push the boundaries and create innovative, customer centric tech solutions for Santander. We collaborate to provide these world-class technical solutions and are adopting Agile across our business as we digitally transform our platforms and services to create the bank of the future.
Responsibilities:
- Ensure 3rd Line support to end users & other technical colleagues.
- Resolving Incident tickets & escalations \ request within SLA’s and are dealt with within the business recovery timeframes and frameworks.
- Liaise with 3rd Parties/Software Vendors when required.
- A team player being responsible for the Email Gateway infrastructure and the applications that use these services.
- Produce the KPIs & MI reporting.
- Ensuring process documentation & process guides are kept up to date in accordance with Audit & SOX controls.
- Suggest service improvements or new products.
- Ensure that the Email Gateway conforms to all the company’s security standards and best practices.
Requirements:
- Min 2 years’ experience supporting an enterprise/large business.
- A sound knowledge of ProofPoint & Cisco IronPort Email Gateways.
- A sound knowledge of SPF, DKIM & DMARC & DNS records.
- An understanding of the principals of DLP applications.
- MS AD, LAN/WAN networks.
- Experience with Exchange 2013 & Exchange Online.
- Good written and verbal communication skills.
- SharePoint, MS Teams & M365 Apps.
- F5 or associated load balancers.
- Experience in the Financial Sector.
- Experience with ITIL
About Santander UK
Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses.