Overview

Position Title: product owner

Company: Starbucks

Location: Birmingham, UK

Job Description

This job contributes to Starbucks success by selecting and recommending the technology products and services used in EMEA, based on company standards. Managing the selection and delivery of key technology products to ensure the EMEA businesses improve their overall profitability, streamline operations, and provide enhanced customer and partner experiences. Aligns with and contributes to Global Licensing Framework standards for the domain. The role is focused on all markets within EMEA.

Responsibilities:

  • Project management of small changes, maintenance projects, or process improvements.
  • Vendor management and second level vendor escalation for technology systems and services
  • Maintains and executes a structured approach to problem-solving
  • Recommends technology investments to meet business objectives and goals
  • Ensures the most effective use of tools, processes, and procedures to maintain the production environment
  • Contributes to relevant technology standards in the Global Licensing Framework
  • Recommends corrective actions, new or enhanced tools, processes and procedures in support of continuous improvement in meeting business objectives
  • Works with Global technology teams to ensure EMEA requirements are well understood for both businesses as usual and project work.
  • Works with technology operations team to review supplier SLAs and provide feedback on performance improvements.
  • Provide product guidance and expertise to the business on technology applications, systems, and services
  • Provide input into EMEA technology budgets for relevant technology software and hardware

Requirements:

  • EMEA technology operations team
  • EMEA programme and portfolio management
  • EMEA technology partners and leadership
  • EMEA business leadership team

About Starbucks

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees— who we call partners— are the heart of the Starbucks experience. And being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best.