Overview
Position Title: Transformation Manager
Company: Phoenix Group
Location: Birmingham
Job Description:
You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.
Responsibilities:
- The purpose of this role is to manage a risk based strategy that ensures an enhanced, appropriate and compliant customer experience for Phoenix Group through building the Customer relationship between Phoenix and its outsourced service partners (OSPs).
- The role entails proposing and embedding the Customer service standards and risk appetites for Phoenix life within our OSPs as well as leading a risk based oversight strategy providing assurance to senior management on the delivery of change initiatives ensuring appropriate customer outcomes.
- The role requires some UK & International Travel and may suit individuals with strategic, operational, risk /audit or change background.
Requirements:
- Manage a risk based strategy that ensures an enhanced, appropriate and compliant customer experience for Phoenix Group through building the Customer relationship between Phoenix and its outsourced service partners (OSPs).
- The role entails proposing and embedding the Customer service standards and risk appetites for Phoenix life within our OSPs as well as leading a risk based oversight strategy providing assurance to senior management on the delivery of change initiatives ensuring appropriate customer outcomes.
- The role requires some UK & International Travel and may suit individuals with strategic, operational, risk /audit or change background.