Overview

Position Title: Technical Operations Executive

Company: Gumtree

Location: Kinglassie, United Kingdom

Job Description:

You will play a pivotal role in performing day-to-day administrative tasks and assist the Gumtree Motors vertical with account set up, technical queries, and CRM support. Provide an excellent customer experience by maintaining a high level of service at all times. To input and maintain customer records with accurate, high quality information in order to enable effective forward planning. Maximise the success of all sales and marketing initiatives.

Responsibilities:

  • Dealing with all Salesforce front line and technical queries within agreed SLAs
  •  CRM Management
  • Support the motors sales teams with day to day administration to support team objectives
  • Inform relevant sales departments when dealer stock is out of date
  • Support with third party feeds, set up and technical issues across the Motors client base
  •  Proactively identify system errors, and work with development teams to rectify
  • Champion system/operational best practice on internal processes
  •  Work with central support teams/stakeholders to escalate issues
    Create systems and training guides
  •  Assist with ongoing customer detail clean up and maintenance
  • Communicating internally important feedback from customers and best practice
  •  Chasing all new set ups to ensure stock arrives with motors.co.uk quickly, liaising with internal and external stakeholders to ensure this is always dealt with in a professional manner

Requirements:

  •  Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment for a fast growing company
  • Ability to perform multiple tasks simultaneously with high degree of accuracy
  •  Can do attitude as this is a varied role that will give you great insights into all parts of a successful business
  •  Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
  •  Excellent time management skills and the ability to prioritise workload

Benefits:

  • Drives for results
  • Communicates effectively
  • Builds relationships
  • Solves problems efficiently
  • Demonstrates strategic agility
  • Innovates
  • Manages executio

About Gumtree

At Gumtree, we’re proud to have spent the last 20 years helping to make ‘Good Finds’ happen for millions of people across the UK. From motors to sofas, records to roommates, connecting people to what they need, when they need is what a Good Find is all about - even if that does sometimes mean the occasional advert with a typo in a headline or a thumb over the camera lens. Over the years we’ve helped start next chapters, supported communities and small businesses and encouraged people to embrace a culture of re-commerce, where we waste less, share more and help each other out in small ways.