HSBCJobs Vacancies – Global Treasury Digital In Leicester

Overview

Position Title: Global Treasury Digital

Company: HSBC

Location: Leicester, UK

Job Description:

As customer habits change and become more digital focused, our Branch Network is at the heart of our local markets acting as a community hub supporting and educating our customers to Bank with us using their channel of choice.

Responsibilities:

• The role of a Customer Service Consultant known internally within HSBC as a Universal Banker (UB) is to provide our customers with an outstanding service that we can all be proud of, by taking ownership of customer enquiries, and supporting and resolving more complex queries
• . Our UB’s educate our customer’s to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our UB’s actively raise fraud awareness protecting our customers, and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
• We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.
• Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

Requirements:

• As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.
• This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate.
• Within the work place you will have access to various employee resource groups which strive to promote and achieve a healthy work / life balance and support our diversity ambitions.
• HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.