Hsbc Career – Customer Service Advisor IN Nottingham, UK

Overview

Position Title:Customer Service Advisor

Company:HSBC

Location:Nottingham, UK

Job Description:

At the start of your journey in your new role we will support you through a blended learning experience this is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills fully supported within your branch.

Responsibilities:

• You will exclusively be speaking with our commercial customers, supporting them with their everyday banking queries.
• You will be building strong relationships by listening to their needs and delivering solutions that helps to grow their business.
• Promoting and supporting customers to transition to our digital channels.
• Take ownership to resolve customers queries at first point of contact.

Requirements:

• We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams.
• A team player that is happy to collaborate with other within their team and outside of their team.
• Business banking and Contact Centre experience are not essential, all you need is customer service experience, we can offer you full training on the job!
• Problem solving skills the ability to think on your feet and create solutions for our customers.
• Willingness to take ownership
• Self-led enthusiasm to grow, succeed and learn – We’re passionate about you and your career,
• Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.