Overview

Position Title: Head of Central

Company: Hermes

Location: Brighton, UK

Job Description:

Reporting to the Director of depots, this role of the Head of Central & South is to lead and develop Hermes Depot Operations to provide clients and customers with a range of multichannel service offers, all delivered to agreed high quality SLAs and at the lowest costs of the production industry.

Responsibilities:

  • You will have a Budget responsibility of in excess of £35 million across your areas and will need to lead this daily through cost control and service and manage this through your team.
  • You will be supporting the Director of Depots by working in collaboration with the Head of Network development and performance by developing and implementing the strategic direction of the network’s expansion and its development whilst creating tactical plans to drive performance in line with agreed KPIs.
  • Targeting the development of your team of Area Managers, Area Operations managers and Depot General managers in your regional accountability area, you will lead them to a position capable of making commercial and operation decisions, and offering key solutions, focused on both cost and service. This will be done through strong interpersonal skills and leading through your team.

Requirements:

  • Experience of leading a multi-site team
  • Experience of holding budget accountability of multiple operations and relevant scale
  • Strong Operational knowledge of the end to end process
  • Well versed in van network operations and processes.
  • Proven track record of delivering change, sustainably and with demonstrated commercial benefit.
  • Advanced in understanding of Management Information and Excel spreadsheets. Good Ability with Excel, PowerPoint, and Word
  • Experienced in and able to hold budget accountability
  • Confident and capable of presenting information at all levels up to and including executive board members
  • Proven skills and evidence of managing people through development, succession and performance management tools.
  • Sound working knowledge of industry legislative and climatic change
  • Abreast of current affairs in the industry with strong network connections
  • Demonstrates strong and persuasive influencing skills to deliver through teams

About Hermes

We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 640 million parcels a year with a mission to be the UK’s carrier of choice.