Overview

Position Title: Accounts Receivable Specialist

Company: Gumtree

Location: Tandragee, United Kingdom

Job Description:

With nearly a million new ads on the site each week and a whopping 14 million unique visitors every month, Gumtree prides itself on being the go-to place for everything from smartphones to cars and jobs to flats.

Responsibilities:

  • Manage the inbound phonelines for billing queries
  • Resolve client billing discrepancies and queries in a timely manner to reduce bad debt
  • Calling customers with overdue invoice payments in line with the internal dunning process
  • Reconcile financial discrepancies by collecting and assessing information, at account, finance and product level
  • Outbound calling customers with overdue invoice payments in line with the internal dunning process
  • Responding to internal and external queries regarding finance related queries in a timely and efficient manner (as outlined by SLA)
  • Review and research payment discrepancies, apply credits accordingly, review for charge accuracy, and work with finance to generate revised invoices
  • Dealing with account suspensions and reconciliation
  • Ensure account administration and data accuracy in line with internal finance guidelines
  • Following up on bounced /failed payments
  • Recover outstanding debt to increase the internal collection rate for key clients across Gumtree’s verticals
  • Updating CRM with finance contact, company names and billing addresses to ensure accuracy of data
  • Work with the sales, finance and operations teams to resolve invoicing discrepancies

Requirements:

  • Excellent time management skills and the ability to prioritise workload
  • Minimum of one year call centre or credit control experience desirable
  • Ability to work in a fast-paced environment at a company growing in revenue
  • Proven ability to work effectively under pressure and meet deadlines and targets
  • Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
  • Strong, proficient skills in MS Office, Excel, Data Entry and CRM’s (Ideally Salesforce)
  • Ability to perform multiple tasks simultaneously with high degree of accuracy
  • Excellent verbal and written communication skills
  • Excellent customer service and problem solving skills

Benefits:

  • 25 days holiday
  • Access to our well-being program and medical cover
  • Up to 7.5% employer pension contribution
  • Discounts at local fitness studios, restaurants and health & beauty salons.

About Gumtree

At Gumtree, we’re proud to have spent the last 20 years helping to make ‘Good Finds’ happen for millions of people across the UK. From motors to sofas, records to roommates, connecting people to what they need, when they need is what a Good Find is all about - even if that does sometimes mean the occasional advert with a typo in a headline or a thumb over the camera lens. Over the years we’ve helped start next chapters, supported communities and small businesses and encouraged people to embrace a culture of re-commerce, where we waste less, share more and help each other out in small ways.