Overview

Position Title: Customer Success Team Lead

Company: Gumtree

Location: Longforgan, United Kingdom

Job Description:

Through our brand, eBay Motors Group (eMG), we help car dealers reach millions of in-market car buyers across Motors.co.uk, Gumtree Motors as well as our network of partner sites that includes eBay Motors. eBay Motors Group provides dealers of all sizes with a simple and cost-effective way to advertise their vehicles on multiple sites to ensure they maximise their visibility at every stage of the car buying journey.

Responsibilities:

  • Ensure team are promoting the brand and products in an effective manner
  • In cases where customers add new features, it is the duty of the Customer Success Team to onboard and train on new features
  • Drive and set clear team goals and KPI’s
  • Developing customer relationships to promote retention and deliver outstanding customer service to all customers
  • Delegate tasks and set deadlines
  • Ensure team send and follow up on insights, news- letters, including product updates, and facilitate training for existing customers.

Requirements:

  • Great communication skills – Excellent written and spoken communication
  • A proactive approach
  • A solution orientated approach to problems
  • A customer first approach
  • A highly organised approach to your work
  • A passion for speaking to new people and building relationships
  • Driven and highly motivated to ensure customer loyalty and satisfaction

About Gumtree

At Gumtree, we’re proud to have spent the last 20 years helping to make ‘Good Finds’ happen for millions of people across the UK. From motors to sofas, records to roommates, connecting people to what they need, when they need is what a Good Find is all about - even if that does sometimes mean the occasional advert with a typo in a headline or a thumb over the camera lens. Over the years we’ve helped start next chapters, supported communities and small businesses and encouraged people to embrace a culture of re-commerce, where we waste less, share more and help each other out in small ways.