Department For Education Jobs – Senior User Researcher In Cambridge

Overview

Position Title:Senior User Researcher

Company:Department for Education

Location:Cambridge, UK 

Job Description:

As a User Researcher you will work in a multi-disciplinary team on a wide range of user research activities. You will work independently, with support and guidance from more senior user researchers.

Responsibilities:

• Manage the usability and accessibility testing process from recruiting participants, designing tasks and preparing discussion guides to moderating, analysis and presenting results.
• Leading colleagues to analyse research data and synthesise clear and actionable findings, including
• working closely with analytics colleagues to create a rich picture of user behaviour.
• Conduct required user research throughout Alpha and Beta phases of projects to launch, including
• post launch research as required.
• Design and run contextual and discovery research to develop a deep understanding of the needs of
• all users of a service.
• Communicating user research findings to help the team and wider organisation develop a deep
• understanding of users and their needs – including presentations at show and tells, designing and
• maintaining research outputs on the team wall and creating formal reports.
• Lead the design, execution and analysis of ad-hoc quantitative surveys.
• Planning, designing and preparing a range of user research activities to support the design,
• development and continuous improvement of government services.
• Selection Criteria
• Aligning user research activities with wider plans to inform service proposition.
• Carrying out user research activities from recruiting participants, preparing discussion guides and
• moderating research sessions.
• Working closely with Business Analysts, Delivery Managers, Enterprise Architect and subject
• matter experts to turn user research findings into stories and actions that lead to valuable product
• and service features.
• Contributing to the wider user research community, including presenting in community show and
• tells.