Overview

Position Title: Customer Service

Company: Pertemps Network Group

Location: Birmingham, UK

Job Description:

You will be working as part of the team to provide excellent customer service throughout all stages of customer interaction i.e. from customer enquiry through to delivery.

Responsibilities: 

  • You will deliver excellent service to residents who contact the Council’s Social Care and Public Health Community Connect Customer Support Centre by telephone, web, email, and other channels, aiming to provide an efficient and accurate serviceInforming customers in a timely period if their orders cannot be fulfilled.
  • Answer all customer enquiries which come into the office ensuring the enquiry is forwarded onto the appropriate department.
  • Effectively owning the order from start to finish.Ensure accuracy, by liaising with healthcare services on all documents to be sent to customers.
  • Take responsibility for all customer sales orders and ensure they are processed and delivered in line with customer requirements on a daily basis.

Reqirements:

  • Ability to listen, identify and resolve customer issues
  • calm and professional attitude at all times
  • Willingness to develop self and new skills
  • Strong literacy and numeracy skills
  • Excellent customer service and communications skills

About Pertemps Network Group

If you feel you are suitable for this role, please call Nadine at the Loughton Branch or alternatively respond and submit your CV through this job post.