Overview
Position Title: Call Centre Advisor
Company: Cazoo
Location: Hawkeridge, UK
Job Description:
Working within the Customer Experience team, you will have an absolute passion for customers and delivering an amazing customer experience. This is a fast paced, busy role where you will be supporting our customers on the phone, via email and through live chat.
Being professional, helpful and supportive, ensuring we are exceeding our customers expectations at every opportunity, you’ll be helping to make our customers’ car dreams come true.
Responsibilities:
- Positive and enthusiastic customer advisor who has worked in a similar customer service role.
- Outstanding customer engagement and communication skills with an eye for detail.
- Can own a customer through the entirety of their issue to ensure a smooth resolution.
- Organised & structured to be able to plan the working day and reprioritise when needed
- Able to work under pressure in a fast moving, ever-changing environment
- A focus on quality, taking pride in your work and willing to go the extra mile.
- Great problem solving and solution focused approach with a “Can do” attitude
- Adaptable team player who is passionate about delivering excellent customer service
Reqirements:
- Bonus opportunities
- 25 days holiday PLUS an extra day for your birthday
- Healthcare with free Premium access to the Calm App
- Wellness fund – Have a massage on us!
- Pension
- Staff discount
- Bike-to-work
- Training and development opportunities
About Cazoo
Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, is backed by some of the leading technology investors globally and is publicly traded (NYSE: CZOO).
